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Question: About Reviews

 
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Posted on 25 Apr 2013 17:58

Why when I look at my reviews does it say " not yet live". Some have been on the site a couple weeks?
Any ideas?
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Posted on 26 Apr 2013
Hi,

Thanks for highlighting this issue. We do check all reviews within 24 hours but there was a slight error with the website which was showing reviews to be "not yet live" in your profile even though they were live on the campsite's page. We have now resolved this, sorry if it caused any confusion.

We can see that a lot of campsite chatter users have looked at both of your reviews over the past month and we do really value your contributions.
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#2
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Posted on 26 Apr 2013
I have no idea but if you find out will you let me know? I have the same problem. Makes you wonder if its worth taking the time to do them if nobody is processing them.
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Posted on 26 Apr 2013
Just as another point, it also seems from reviews I have submitted that the "scores" have been altered? Then there is no way of commenting on this or updating the information.
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Yes I have found I have given them a star rating and when I have looked at them again they are missing. Posted by Darren England on 26 Apr 2013
Hi,
The only issue that we found was with the score for "Cleanliness". It was not showing on the overall campsite review. This has now been fixed. Can you please let us know if you feel there is a separate issue.
Posted by CampsiteChatter Administrator on 26 Apr 2013
Thanks for the updates, can you answer the first question on how I get the reviews LIVE please? Posted by Darren England on 26 Apr 2013
And get the reputation points. Posted by Darren England on 26 Apr 2013
Hi Darren,
When you submit a review it will be displayed on the Campsite page straight away. It will initially say "Being Reviewed" in your profile until one of our staff have looked at it. Once we have checked it, this will change to "LIVE".
Posted by CampsiteChatter Administrator on 27 Apr 2013
With regards to reputation points, we have had an internal debate about this for a long while but have decided to award 15 reputation points for each review that is submitted and stays live. You will also receive another 10 points every time somebody "likes" your review.
The extra 15 points for each review will be reflected in your account over the next few days.
I hope this answers your questions, if not, please let us know.
Posted by CampsiteChatter Administrator on 27 Apr 2013
Again thanks for all your help and advice. I will get my head around things soon. Great site though Posted by Darren England on 27 Apr 2013
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