Legal

Terms & Conditions of Booking



1. Introduction
1.1 www.campsitechatter.com (the ‘Website’) is operated by Campsite Chatter Limited (‘Campsite Chatter’ or ‘we’, ‘us’ or ‘our’), a company with registered number 08245344 registered at The Custom House, The Strand, Barnstaple, Devon, EX31 1EU.
1.2 These terms and conditions (Terms) shall apply where bookings are taken using the Website and/or when making bookings over the phone (Telephone Bookings). By accessing or using this Website or when you submit a booking for a Campsite you agree to be bound by these Terms. When making a Telephone Booking you confirm that you have been informed that these Terms will be sent to you, the Deposit is non-refundable and that you are required to read and accept these Terms. By accepting these Terms you agree to be legally bound by them.
1.3 The Website lists campsites, holiday parks, other accommodation or facilities (‘Campsites’) and facilitates bookings of Campsites as featured on the Website. Campsite Chatter acts as a booking agent for the owner/provider of such Campsites (‘Site Owner’) (collective the ‘Services’). We do not provide, own or run any Campsites.

2. Important Information
2.1 Except where otherwise specified, Campsite Chatter act only as a web-based agent in respect of all bookings we take and/or make on your behalf for any Campsites via this Website (‘Booking(s’)). For all Bookings, your contract will be with the Site Owner of the Booking in question. When making a Booking we will arrange for you to enter into a contract with the relevant Site Owner.
2.2 All Bookings are subject to the terms and conditions of the Site Owner in question. You are responsible for reading such terms.
2.3 As agent we accept no liability in relation to any contract you enter into with Site Owners or for the acts or omissions of any the Site Owners connected with any Booking. All Campsite accommodation advertised through the Website are not offers by us to sell the Campsite accommodation, but an invitation to you to make an offer to the Site Owner. We are free to accept that offer on behalf of the Site Owner or to reject it.
2.4 In making a Booking accept that we have not in any way selected or assembled your travel arrangements for you. Your accommodation arrangements are not a package and do not fall within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992.

3. Use of the Website
3.1 You may view the content on the Website for personal non-commercial use. You may print and download information from this Website for your own personal use, or for your use relating to a Campsite if you are a Site Owner.
3.2 You confirm that you are of sufficient age to lawfully use this Website, enter into a contract and to create binding legal obligations for any liability you may incur as a result of the use of this Website. You understand that you are financially responsible for all uses of this Website by you and those using your log-in information.
3.3 In using the Website you acknowledge that Campsite Chatter are not responsible for interactions between users of this Website. You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website in any way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas of sensitive information.

4. Information & Accuracy
4.1 Any information placed on the Website relating to the Campsites including, but without limitation, details of the Site Owner, availability, price, facilities and accreditations is provided on an ‘as available basis’, please confirm all details with the Site Owner.
4.2 Campsite Chatter does not warrant that such information will be error-free or that the Website will be virus or bug-free.
4.3 Campsite Chatter has not visited any of the Campsites listed on this Website. The listing of any Campsites on the Website is not and should not be taken as a specific recommendation from Campsite Chatter or a representation that the Campsites will be suitable for the user's purpose or that the Campsites will be of any particular quality. It is the responsibility of the user to select suitable Campsites; we are not art to any transactions between users and Site Owners or other third parties found on or through the Website.

5. Bookings
5.1 Please ensure you carefully check the dates, the prices, the location and Campsite details before proceeding with any Booking.
5.2 To make a Booking you will be asked to submit personal information such as your name, email address, telephone number and credit/debit card details (‘Personal Information’). Whenever you provide such Personal Information, Campsite Chatter will collate and use such Personal Information in accordance with our Privacy Policy. Please read these in full before providing any Personal Information to Campsite Chatter. If you do not agree to these terms when you have made a Telephone Booking please contact us at [email protected] and we will remove your Personal Information and cancel the Booking.
5.3 In order to confirm your chosen Booking, you must pay a non-refundable deposit; this amount will be as set out in the booking page. The balance shall be payable to the Campsites on check-in of your Booking.
5.4 Your Booking is confirmed and a contract between you and the Site Owner will exist when we receive the Deposit AND we send you a booking confirmation on the Site Owner’s behalf. This booking confirmation will normally be sent out within 24 hours by email, and will contain the details of your Booking and of payments made and due. If you have not received your booking confirmation within the specified time, please notify us as soon as possible by email [email protected] . Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking agent, we have no responsibility for errors in any documentation except where an error is made by us.
5.5 Payments can be made via PayPal or by credit and debit cards. [A 2% surcharge will be applied to credit cards]. Please note use of PayPal is subject to PayPal’s own terms and conditions and privacy policy, for your security payments online are made through secure servers.
5.6 Except where otherwise advised or stated in the booking conditions of the Site Owner concerned, all monies you pay to us a for a Booking will be held on behalf of the Site Owner(s) concerned.

6. Cancellations and Amendments
6.1 Any cancellation or amendment request must be sent to us by email [email protected] and will be considered and responded to within five working days of receipt. Please ensure that you have received written acceptance & confirmation of any changes to your Booking prior to travel. We cannot guarantee that such requests will be met.
6.2 Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Site Owner of your Booking. The Site Owner may charge the cancellation or amendment charges as shown in their terms and conditions.
6.3 We will inform you as soon as reasonably possible if the Site Owner needs to make a significant change to your confirmed Booking or to cancel. We will also liaise between you and the Site Owner in relation to any alternative Booking offered by that Owner but we will have no further liability to you.

7. Complaints
7.1 Because the contract for your Booking is between you and the Site Owner, any queries or concerns should be address to them. In the event that you have any complaint about your stay or with your Booking, please notify the Site Owner as soon as possible.

8. Pricing
8.1 Campsite Chatter reserves the right to amend advertised prices at any time on behalf of the Site Owner. We also reserve the right to correct errors in both advertised and confirmed prices.

9. Special Requests
9.1 In making a Booking, it shall be your responsibility to disclose to the Site Owner any requirements or special facilities that you or a member of your party may need as a result of any medical conditions. We cannot guarantee that these will be met and we will have no liability to you if they are not.

10. Liability and Disclaimers
10.1 Campsite Chatter is the Site Owners agent and, as such, it is not a party to the contract between you and the Site Owner and has no responsibility or liability to you in respect of the terms of that contract. In particular, Campsite Chatter is not responsible for:
(a) the accuracy or completeness of the descriptions of Campsites including accommodation, facilities or other services that are displayed on the Website;
(b) the fulfillment of a Booking;
(c) the quality or fitness for purpose of the Campsite that are or may be booked through the Campsite Chatter;
(d) any difficulty, accident, illness or any other problem which is caused by the Campsite or Site Owner or which is suffered by you or any of your party during your stay at the Campsite;
(e) the ratings and reviews displayed on the Website;
(f) any error or failure in the making or recording of a Booking which is due to your error or which is due to any other circumstances that are outside Campsite Chatter’s control (such as a power failure);
(g) any cancellation of a Booking by a Site Owner for any reason whatsoever or any failure to provide all or any part of the booked service by that Site Owner; or
(h) the refund of the Deposit by the Campsite in the event of being unable to confirm the Booking.
10.2 Neither Campsite Chatter nor any of its directors, employees, affiliates or other representatives will be liable to you (or any member of your group, your affiliates or any other person or party who has an interest in the booking) for:
(a) indirect, special or consequential loss or damages;
(b) loss of data, income, profits, business or opportunity; or
(c) loss of or damage to property, in each case arising out of or in connection with the use of any information, products, services, facilities and/or materials offered through this Website, even if Campsite Chatter has been advised of the possibility of such loss or damage, or such loss or damages were reasonably foreseeable.
10.3 Notwithstanding clauses 10.1 & 10.2 our maximum aggregate liability to you (and any other party that has an interest in the Booking) in relation to any Booking (whether in contract, tort or otherwise) shall be limited solely to the value of the amount that has been paid for that Booking being the Deposit.
10.4 To the greatest extent permitted by applicable law, all representations, warranties and conditions, whether express or implied, statutory or otherwise are hereby excluded, including without limitation representations, warranties or undertakings about any of the Campsites, information and/or materials on this Website, including without limitation, their accuracy, their completeness or their merchantability, quality or fitness for a particular purpose.
10.5 Nothing in these Terms shall operate to exclude or limit liability arising out of:
(a) fraud or fraudulent misrepresentation or
(b) death or personal injury resulting from the negligence of the party seeking to rely on the exclusion or limitation.

11. Intellectual Property rights and Links to other websites
11.1 All content included on the Website, including but not limited to, text, graphics, logos, icons, images, sound clips, video clips, page layout, underlying code and software is the property of Campsite Chatter or our affiliates. You acknowledge that such material is protected by applicable laws and you agree not to use or copy any part thereof without our express permission. Nothing in these Terms shall be construed as transferring or granting (by implication or otherwise) to you any licence or right in or to the website content.
11.2 This Site may contain hyperlinks to websites operated by parties other than Campsite Chatter. Such hyperlinks are provided for your reference only. Campsite Chatter does not control such websites and is not responsible for their contents. The inclusion of hyperlinks on this website to such other websites does not imply any endorsement of the material on such websites or any association with their operators.
11.3 This Site is made available for personal use. You may not copy, monitor, screen-scrape, spider, deep-link or reproduce any content, information or software displayed on this site for any commercial or competitive purpose.

12. Indemnity
12.1 You agree to indemnify and hold Campsite Chatter, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the Website, or other members of your group, in contravention of these Terms.

13. General
13.1 Campsite Chatter reserves the right to vary these Terms from time to time without notifying you. By continuing to use and access the Website you agree to be bound by any variation made. It is your responsibility to check these Terms from time to time to verify such variations.
13.2 These Terms and any information supplied to you on the phone under a Telephone Booking contain the entire understanding and agreement between us and you in relation to your Bookings and supersedes any representation, statement or other communication (whether written or otherwise) made by you or us which is not contained therein.
13.3 Should any part of these Terms for any reason be declared invalid or unenforceable by a court of a competent jurisdiction, it shall be deemed to be deleted without affecting the remaining provisions.

13.4 These Terms are governed and construed in accordance with the laws of England and you consent to the exclusive jurisdiction of the courts of England.
13.5 You agree that no joint venture, partnership, employment, or agency relationship exists between you and Campsite Chatter as a result of these Terms or your use of the Website.

Terms of use and Acceptable use Policy

INTRODUCTION

Please read these terms of use and acceptable use policy ("terms") carefully before using our Website. By accessing and using our Website, you agree to these terms. If you do not agree to these terms, you should not access or use our Website. Please note that we may revise these terms at any time without notice, so please ensure you review them regularly as they are immediately binding on you.

These terms (together with the documents referred to in here) govern the relationship between you and us when you access and use our website and services at www.campsitechatter.com ("Website").

Any reference to "you" or "your", means you as a user of our Website. Any reference to "we", "us" or "our" is to Campsite Chatter Limited.

ABOUT US

We are Campsite Chatter Limited, a company registered in England and Wales under company number 08245344 and with our registered office at The Custom House, The Strand, Barnstaple, Devon United Kingdom, EX31 1EU. We operate this Website.

YOUR USE OF OUR WEBSITE

Our Website allows you to upload and create content, including photos, comments and other materials. The contents of our Website may not be used by you in any way except for your own personal, private and non-commercial use, unless otherwise expressly permitted by us. You must not use any part of the materials on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

You agree that you will not use our Website in any way that may lead to the encouragement, procurement or carrying out of any criminal or unlawful activity or that is fraudulent, or has any unlawful or fraudulent purpose or effect. Furthermore, you agree not to do anything that may cause damage to our Website or our servers, systems or equipment or those of third parties, nor access any users' data or penetrate or circumvent any Website security measures or attempt to do any such acts.

You accept that you are able to stop using our Website at any time and at your sole discretion. We reserve the right to suspend, restrict or terminate your access to our Website or any part of it at any time at our sole discretion.

Please see "Suspension and Termination" for details of consequences for breaching these terms.

Accessing our Website and availability

Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if for any reason our Website is unavailable at any time or for any period. From time to time, we may restrict user access to all or some parts of our Website.

While we endeavour to ensure that this Website is normally available 24 hours a day/seven days a week, we cannot promise that our Website will be free from errors or omissions nor that it will be available uninterrupted and in a fully operating condition. Our Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control. We will not be liable to you or to any other person in the event that all or any part of our Website is discontinued, modified or changed in any way.

We shall not be liable for any failure, any suspension or any termination of access to our Website in connection with or arising out of a force majeure event. In these terms, a "force majeure event" shall include, without limitation, strikes, lock-outs or other industrial disputes, nuclear accident or acts of God, war or terrorist activity, riot, civil commotion, malicious damage, compliance with any law or government order, rule regulation or direction, accident or breakdown of plant or machinery, interruption or failure in communications networks and facilities (including the internet), fire, flood, storm or default of suppliers, and where they are beyond our reasonable control, any other acts, events, omissions or accidents.

You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.

Member Registration

You will be required to register your details and/or open an account to use certain services or to access some areas of our Website (including, without limitation, if you wish to make submissions of content for our Website). You undertake to complete the registration form fully, and that all information provided is up-to-date, true, accurate and complete. You agree not to use a user name that is offensive, obscene or harassing to others. We have the right to require you to change your user name at any time and for any reason.

Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

If you choose, or you are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. If your user name or password is compromised at any time you must request a new username and/or password. We have the right to disable any access rights or accounts, at any time, if in our opinion you have failed to comply with any of the provisions of these terms.

When registering, you may be asked to expressly accept these terms. Please understand that if you refuse to accept these terms, you will not be able to register, submit comments and photographs, or create pinboards on our Website.

Your consent

You should understand that by accessing and continuing to use our Website, you agree to be legally bound by these terms. You understand and agree that these terms (and any document expressly referred to in them) constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us.

ACCEPTABLE USE POLICY

Our Website aims to create a place for you to share and discover things you love about camping. Whenever you make use of a feature that allows you to upload material to our Website, or to make contact with other users of our Website, you must comply with the acceptable use policy set out below. By using these services you promise that any such contribution does comply with those standards, and you agree to reimburse us for all costs, loss, damages or expenses for any breach of that promise.

This acceptable use policy applies to any and all material which you contribute to our Website and to any interactive services associated with it.

Contributions must:

• Be accurate (where they state facts).

• Be genuinely held (where they state opinions).

• Comply with applicable law in the UK and in any country from which they are posted.

• Be provided by a user who is aged 18 or over.

Contributions must not:

• Contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory.

• Promote sexually explicit material, violence, terrorism, discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, or any illegal activity.

• Infringe any copyright, database right, trade mark or other proprietary right of any other person.

• Be fraudulent or otherwise likely to deceive any person.

• Be made in breach of any legal duty owed to a third party, such as a contractual duty, a duty of confidence, or obligation to ensure privacy. If your content identifies or features other individuals, you must ensure that you have their consent to the proposed use of the content.

• Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.

• Be likely to harass, upset, embarrass, alarm or annoy any other person.

• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

• Give the impression that they emanate from us, if this is not the case.

• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

• Be for the purpose of harming or attempting to harm minors in any way.

• Be of the nature of or otherwise instigate or encourage unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

We will use reasonable endeavours to assess any possible risks for users from third parties when they use any interactive service provided on our Website, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our Website, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our acceptable use policy, whether the service is moderated or not. Without limiting the foregoing, where we are notified that your content breaches the above interactive services and acceptable use policy, we reserve the right, in our sole discretion, to remove that content without any liability to you for doing so.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

SUSPENSION AND TERMINATION

We will determine, in our discretion, whether there has been a breach of these terms (in particular, the acceptable use policy set out above) through your use of our Website. When a breach of these terms has occurred, we may take such action as we deem appropriate.

Failure to comply with these terms constitutes a material breach and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our Website.

• Immediate, temporary or permanent removal of any posting or material uploaded by you to our Website (and such material may be deleted, not backed up and may become irretrievable).

• Issue a warning to you.

• Legal proceedings against you for reimbursement of all costs, loss, damages or expenses (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

• Further legal action against you.

• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these terms. The responses described above are not limited, and we may take any other action we reasonably deem appropriate.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.

INTELLECTUAL PROPERTY RIGHTS

Save for third party content, we are the owner of all copyright and other intellectual property rights in our Website, and in the material published on it. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved.

The names, images and logos identifying us, our partners or third parties and our/their products and services are proprietary marks and may not be reproduced or otherwise used without express permission.

By submitting content and material to our Website, you grant us and other users a non-exclusive perpetual, royalty-free, irrevocable worldwide licence to use, copy, re-pin, display, reformat, amend, change, excerpt, distribute or sub-license such information for profit or otherwise in public both on our Website and for any other purpose as we see fit from time to time, without any duty to account to you.

You further acknowledge and agree that such material is not uploaded or posted subject to any obligation of confidence and that such material shall be accessible to any members of the public who wish to use our Website. You agree that following termination or suspension of your account with us, or following your removal of any content or material, we may retain such information for a reasonable period of time for backup, archival or audit purposes. You also agree that we and other users of the Website may continue to use, copy, re-pin, display, reformat, amend, change, excerpt, distribute or sub-license such information that users have re-pinned to other pinboards or which you have posted to public or semi-public areas of our Website.

You agree, without exception and in all cases, by submitting information to our Website you allow and accept that other users can edit, add to, comment on and re-pin anything from your pinboard, chatter post, photo or other post by any means, including but not limited to text, photos, videos and tags.

You therefore agree to give up your "moral rights" in the images you upload. These include giving up the following rights:

• to be identified as the owner of the image;

• to object to derogatory treatment of the image; and

• against false attribution of the image.


OUR WEBSITE CHANGES REGULARLY

We aim to update our Website regularly, and may change the content at any time. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material.

RELIANCE ON INFORMATION POSTED AND DISCLAIMER

While we endeavour to ensure that the information on this Website is correct, we make no promise nor do we give any warranty or guarantee regarding the accuracy and completeness of the material on this Website. Commentary and other materials posted on our Website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such information, commentary and materials by any visitor to our Website, or by anyone who may be informed of any of its contents.

OUR LIABILITY

Nothing in these terms shall restrict your statutory rights (including your rights to receive a reasonable standard of service, more details about which can be obtained from your local Trading Standards Office or Citizen's Advice Bureau), nor shall anything in these terms exclude or limit our liability for death or personal injury resulting from our negligence or from any fraud or fraudulent misrepresentation nor any other liability which cannot be excluded or limited under applicable law.

If we fail to comply with these terms, we shall only be liable to you for any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. We will not be liable for losses that result from our failure to comply with these terms that fall into the following categories: loss of income or revenue; loss of business; loss of profits; loss of anticipated savings; loss of data; or waste of management or office time. However, this will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded in the former categories.

The material displayed on our Website is provided "as is" without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR WEBSITE

We process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

LINKING TO OUR WEBSITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our Website must not be framed on any other website, nor may you create a link to any part of our Website other than the home page. We reserve the right to withdraw linking permission without notice. Our Website from which you are linking must comply in all respects with the acceptable use policy set out above.

If you wish to make any use of material on our Website other than that set out above, please address your request to [email protected].

LINKS FROM OUR WEBSITE

Where our Website contains news feeds and/or links to other websites and resources provided by third parties, these feeds, links and resources are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

LAW AND JURISDICTION

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our Website although we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.

These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

This Website is based in England and is intended for users in the United Kingdom. We make no representations that the materials and Website are suitable for users outside the United Kingdom, and if you choose to access our Website from outside of the United Kingdom you are solely responsible for ensuring compliance with all relevant local laws.

YOUR CONCERNS

If you have any concerns about material which appears on our Website, please contact [email protected].

These terms were last updated on 30 October 2012.

Privacy And Cookie Policy

INTRODUCTION

Campsite Chatter Limited is committed to protecting your privacy. This privacy policy (together with our Terms of Use and Acceptable Use Policy and any other documents referred to in here) sets out our privacy policy and explains how your personal information (meaning any information about you which is personally identifiable like your name, address, telephone number or e-mail address, generally referred to throughout this policy as "personal information") will be used. Please read this privacy policy carefully to understand our practices regarding your personal information.

Any reference to "you" or "your", means you as a user of our website at www.campsitechatter.com ("Website"). Any reference to "we", "us" or "our" is to Campsite Chatter Limited and any contractors who provide services to us in relation to our Website.

This privacy policy only applies to the collection of your personal information by us and the use of that personal information by us and those whom we authorise. It does not cover third party websites to which we provide links, nor does it cover advertisers. They may have their own privacy policies and/or terms and conditions of use.

By accessing and continuing to use our Website, you accept the terms of this privacy policy. Please note that we may update and amend the privacy policy from time to time and any changes will be posted on our Website. If you do not agree with any of our privacy policy then you should not use our Website.

WHAT INFORMATION DO WE HOLD ABOUT YOU AND HOW IS IT COLLECTED?

We may collect and process the following data about you:

• • details of content, comments and reviews that you make on our Website;



• • details of any transactions you carry out through our Website;



• • information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use a service (for example, a user name, email address and password), posting material or requesting information or services;



• • if you contact us, we may keep a record of that correspondence;



• • we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them; and



• • details of your visits to our Website including, but not limited to, registration details, plus registration details if accessing via another website (for example, if accessing via Facebook we may store your Facebook registration details), traffic data, location data, uploaded content, comments, reviews and actions and other communication data, whether this is required for our own purposes or otherwise and the resources that you access.

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

In addition, in common with many other online services, we may use "cookies" or other devices to store and sometimes track information about you (see section entitled "Cookies" below).

HOW DO WE USE INFORMATION ABOUT YOU?

We use information about you to help us provide you with a more personalised service which is tailored to suit your needs.

Your personal information may be used by us to:

• • monitor, develop and improve our Website, services and your experience;



• • ensure that content from our Website is presented in the most effective manner for you and your computer;



• • carry out our obligations arising from any contracts entered into between you and us;



• • allow you to participate in any interactive features of our Website, when you choose to do so;



• • run and carry out competitions on our Website;



• • process and deal with any complaints or enquiries made by or about you; and/or



• • investigate any suspected breach of the Terms of Use and Acceptable Use Policy or the breach of other terms and conditions otherwise relating to you and to monitor compliance including by way of checking postings or submissions to our Website and using keyword triggers to investigate usage that may be inappropriate.

If you register on our Website, your personal information may, in addition to the above, be used by us to:

• • contact you in the event of queries or for security reasons;



• • notify you when another user has either added to or commented on your post, photo or pinboard; and/or



• • if you choose to submit content for publication, we may publish your user name and any other information you agree to be published.

Where and only where you have provided your prior consent we will:

• • send you and keep you updated with information by email, telephone or mail about existing and new services and special offers from us;



• • send you information by e-mail, telephone or mail about related products or services of selected third parties that may be of interest to you; and/or

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please only tick the relevant boxes when registering.

To unsubscribe from receiving any such communications, you can use the facility contained in any such communication or you can email us at the email address below or write to us by mail to the address below stating that you do not wish to receive further communications from us.

WHERE DO WE STORE YOUR PERSONAL DATA?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

UPDATING YOUR PRIVACY SETTINGS

You can update your privacy settings at any time by logging into your account and visiting the your privacy dashboard which is on the "My Profile", General section or by clicking here (when signed in). Alternatively, please feel free to send us an email or phone us and we will alter your privacy settings for you.

You may register your details for certain services and open a user account that you can then use to access and log on to use those services. You may change or update your user name and password or other details at any time via your account. You must make sure that you update details as soon as possible with any and all relevant changes.

WILL WE SHARE YOUR INFORMATION WITH THIRD PARTIES?

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may pass your information to other parties as follows:

• • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;



• • if Campsite Chatter Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;



• • where relevant, your user name and information you voluntarily provide in your profile that you register with us will be published on areas of our Website where user submissions are displayed and this will be the identity by which you are known on those areas. Where other users wish to contact you, they will be able to identify you by your user name and any other information you may yourself disclose via our Website;



• • we may pass your personal information to our employees and agents and third parties to administer the services provided to you by us now or in the future;



• • some general statistical information about our Website user base, sales patterns, traffic volumes and related matters may be passed on to reputable third parties (including third party advertisers who wish to advertise on our website) but these details will not include information personally identifying you; and



• • we may disclose your personal information to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or suspected breach of the Terms of Use and Acceptable Use Policy and / or the breach of other terms and conditions otherwise relating to you or otherwise where required by law and we will co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone breaching these Terms of Use and Acceptable Use Policy or otherwise for the prevention or detection of crime or the apprehension or prosecution of offenders.

We do not disclose information about identifiable individuals to any charities and organisations that we work with, but we may provide them with aggregate information about our users. We may also use such aggregate information to help charities reach the kind of audience they want to target using our Website.

We do not pass or sell your personal information to third persons for any other purpose than those set out above. Any marketing referred to in the section entitled "How do we use information about you?" is conducted by us or third parties based on your consent.

Always think carefully before disclosing your personal information or other information to other users of our Website or otherwise posting your personal information on our Website. It is important that you are aware that any of your personal information or other information which you disclose to another user may then be disclosed on our Website by that user. We have no responsibility or control over the contents of communications made between users of our Website.

SECURITY/HOW DO WE PROTECT YOUR INFORMATION?

We endeavour to take all reasonable steps to protect your personal information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

If registered with our Website, we will store your password. To protect security, we do not have access to or visibility of any passwords on our system. Should you forget your password, we will send you an email to the email address you have registered with us and provide a link to reset your password with a new one.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address. We may make a small charge for this service.

Campsite Chatter Ltd, Custom House, Strand, Barnstaple, EX31 1EU

Email: [email protected]

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

PERSONAL DATA RETENTION PERIODS

We have automated systems in place that will remove all personal identifiable data after a certain period of time. This will be a maximum of 5 years from last date of either recording, purchase or interaction with the data such as reading a newsletter.

LAWFUL BASIS FOR PROCESSING YOUR DATA

As set out in Article 6 of the GDPR we adhere to one of the following:

Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
We use this basis to send you future offers, money off coupons, freebies and Leisureshopdirect updates. We may pass your information onto third party platforms to fulfil the relevant emails.

Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
- If you send us an email to our public email accounts or send a request through our website we will use this email address to reply to your request.

WHICH DATA PROCESSORS DO WE USE?

Google Analytics
We use google analytics to anomalously collect data on your journey around the site and record sales. We never send personal information to Google. The data is transferred outside of the EU but Google are an active member of the Privacy Shield Framework which you can view here:

https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI

Website: https://www.google.com/analytics/#?modal_active=none

Facebook
We advertise on Facebook. We use Facebook to anomalously collect data on your journey around the site and record sales. We never send personal information to Facebook. The data is transferred outside of the EU but Facebook are an active member of the Privacy Shield Framework which you can view here:

https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active

Website: https://www.facebook.com/

COOKIES AND OTHER SUCH DEVICES

A cookie is a small amount of data sent from our server and stored on your computer's hard drive. Cookies help us to provide you with a good experience when you browse our Website and also allows us to improve our Website.

Cookies that are strictly necessary for the operation of our Website

Some of the cookies we use are essential for parts of our Website to operate and are already set. These are strictly necessary for the provision of services requested by you and without them our Website cannot operate as intended. As an example, we may use cookies to store information recorded in a registration form while browsing different pages of our Website or between visits to our Website.

Cookie Name	Description/purpose	Expiry
ASP.NET_SessionId	Basic session management used by ASP.net which is essential for the site to work	20 minutes
CurrentSessionId	Used to track a CampsiteChatter database session with an ASP.net session. Essential for the site to work.	20 minutes

Other uses of cookies (where you have consented to such use)

Where you consent to us doing so, we may also use cookies and other such devices to:

• • allow you to carry information across pages of our Website and avoid having to re-enter information;



• • measure and improve the performance of our Website;



• • within registration to allow you to access stored information;



• • help us recognise you as a unique visitor when you return to our Website and to allow us to tailor content or advertisements to match your preferred interests or to avoid showing you the same adverts repeatedly;



• • speed up searches;



• • within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so; and/or



• • provide additional functionality on our Website.

Cookie Name	Description/purpose	Expiry
ccpermsignon	Stores whether you decided opted for permanent signon	365 days
wc_review_like	Stores whether you liked a review	365 days
wc_favorite_campsites	Stores your favourite campsites for quick access	365 days
ccaccess	Momentarily stores access token received from facebook	1 second
cc81736273	Used to determine whether permanent signon was selected	1 day
totls3452	Used to determine whether you have accepted cookies	365 days

Full Cookie Declaration

Other cookies outside of our control

We may use external services such as YouTube, Twitter or Facebook, to display certain content on our Website. We cannot prevent such websites from collecting information about your usage of their services on our Website, for example, number of plays of a video.

Like many other organisations, we use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a number of cookies in order to evaluate your use of our site and enable us to carry out actions including (but not limited to):

• • Tracking the number of visitors to our site.



• • Monitoring the number of users on our site at any given time.



• • Analysing popular content on our site.

Google stores the information collected by these cookies on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using our site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

See this link for how to reject or delete this cookie: http://www.google.com/intl/en/privacypolicy.html

How do I manage & delete these cookies?

Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Certain services are only activated by the presence of a cookie and, if you choose to refuse cookies, particular features of this Website may not be available to you.

Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau UK website on the following link http://www.allaboutcookies.org

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to this privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

This privacy policy was last updated on 23 April 2018.

CONTACT DETAILS:

You can email us with any questions, queries or complaints at [email protected] or you can write to us at Campsite Chatter Limited, The Custom House, The Strand, Barnstaple, Devon United Kingdom, EX31 1EU.

We have notified the Information Commissioner's Office about our data processing activities under notification number [Z3610297].